CallGuide Edge Agent application overview

Search/Call.
Write a phone number to call, or search for groups to make enquiry calls to and transfer contact's to.
See Call a specific number and EnquirE or transfer

Queue status.
See which queues you are able to serve, including number of contacts in queue and manning status.
See Queue status

Waiting lists.
Pick contacts from a list showing content from all the waiting lists you are able to serve.
See Pick contacts from waiting lists

Statistics today.
See what you have done via CallGuide Edge Agent (and CallGuide Agent), so far during the day.

Keyboard shortcuts.
The list of shortcut commands, as seen in Keyboard shortcuts

Create callback.
Create a callback to be called later.
See Create callback

Book appointment
Book an appointment to get a pre-set reserved duration time for a callback call.

See Book Callback appointment in Edge Agent

New chat card
Prepare handling multiple simultaneous chats, by opening empty chat cards.
See Chat in Edge Agent

Transfer logfile.
Saves logged events to a server, for error tracing. Describe what happened before the perceived problem.

Client settings.
Choose e.g. if to accept contacts automatically, change language and password. Can be configured centrally, via CallGuide Admin, as described in CallGuide Agent default settings

Help.
Opens the Telia CallGuide online help web https://docs.callguide.telia.com

Logout
Closing the web browser will also log you out from CallGuide.